Ajit Kumar Singh
Principal SaaS Specialist & AI-OPS Engineer
A decade-long journey from software testing to cloud DevOps, and now building AI-powered automation systems that transform how enterprise SaaS platforms operate, monitor, and self-heal at scale.
About Me
I'm a Principal SaaS Specialist at Temenos with over a decade of experience spanning software testing, cloud infrastructure, and AI-driven operations. My career has been a deliberate evolution — each chapter built on the last, pushing me toward more impactful and intelligent engineering.
I started my journey in software quality at HCL Technologies, building test automation frameworks for critical platforms like Powerball and National Lottery UK. That foundation of rigour and reliability carried me into cloud engineering — first at Zephyr and HPE, then at Temenos — where I designed Azure infrastructure, automated CI/CD pipelines, and managed Kubernetes-based SaaS deployments at enterprise scale.
Today, I work at the intersection of AI and SaaS operations. I build LLM-powered pipelines that enrich incident data, automate triage, and enable self-healing systems — processing thousands of tickets a day with governed execution and full audit trails. I believe the future of enterprise operations is intelligent, observable, and autonomous, and I'm actively building that future.
Experience
Principal SaaS Specialist
Temenos
- •Built an AI-OPS platform integrating Jira, LLM, and RAG to automate incident triage and auto-remediation, processing ~4,000 tickets/day with governed execution and full audit trails.
- •Developed an AI-Powered Jira Ticket Enrichment Pipeline using Azure Fabric, Delta Lake, and LLM orchestration, eliminating manual ticket classification and enrichment across Dynatrace and PagerDuty alerts.
- •Spearheaded Kubernetes-based product deployments, ensuring high availability, scalability, and seamless orchestration in enterprise SaaS environments.
- •Automated application releases with Helm charts, standardizing deployments, reducing manual errors, and accelerating delivery cycles.
- •Integrated PagerDuty and Dynatrace for proactive enterprise monitoring, enabling faster incident detection and resolution.
- •Automated day-to-day Azure operations using PowerShell, optimizing efficiency and minimizing manual intervention.
Senior Software Engineer
Hewlett Packard Enterprise Company (HPE)
- •Enhanced the HPE Fulfilment Center application by fine-tuning MDB/EJB threads and restructuring clusters, resulting in improved system performance, scalability, and stability.
- •Automated bug deployments, upgrade activities, and routine tasks using PowerShell and Azure DevOps, significantly reducing release time and manual errors.
- •Designed and implemented ARM templates for automated infrastructure provisioning, ensuring consistency and reliability across environments.
Software Engineer
Zephyr India
- •Performed performance and UI benchmarking for the Zephyr product using JMeter and Selenium integration, ensuring optimal user experience across browsers.
- •Monitored system health with Dynatrace, proactively identifying bottlenecks and optimizing server resource utilization during load tests.
- •Delivered advanced product demos and client presentations, enhancing stakeholder engagement and driving adoption.
Software Engineer
HCL Technologies
- •Worked on automation testing for global lottery platforms like Powerball and National Lottery UK.
- •Automated end-to-end UI and API test cases using Selenium WebDriver with Java, reducing manual effort significantly.
- •Implemented regression and functional test suites, ensuring high reliability of critical lottery applications.
- •Improved test efficiency and coverage, accelerating release cycles while maintaining quality.
Projects
AI-OPS Platform — Jira Monitoring & Auto-Remediation
Designed and built an intelligent incident automation platform integrating Jira, LLM, and RAG to autonomously triage, classify, and remediate operational incidents. The system processes ~4,000 tickets/day, applies governed LLM-driven decision logic, and maintains a full audit trail for compliance. Reduced mean time to resolution and eliminated repetitive manual triage across SaaS operations.
AI-Powered Jira Ticket Enrichment Pipeline
Built an end-to-end data pipeline that automatically enriches Jira tickets with contextual intelligence from Dynatrace and PagerDuty alerts. Used Azure Fabric and Delta Lake to ingest and transform operational event streams, with LLM orchestration to generate structured summaries, root cause hints, and priority scores — eliminating manual ticket classification at scale.
Enterprise SaaS Platform Deployment
Spearheaded Kubernetes-based multi-tenant SaaS platform deployment with Helm automation, achieving zero-downtime releases and 99.99% uptime. Implemented comprehensive monitoring with PagerDuty and Dynatrace integration for proactive incident management.
Azure Infrastructure Automation
Built end-to-end Azure automation framework using PowerShell and ARM templates, reducing provisioning time by 70%. Automated day-to-day operations, disaster recovery workflows, and implemented business continuity strategies for enterprise clients.
T24 Banking Platform Modernization
Led T24 core banking platform deployment on Azure containers, optimizing MDB/EJB performance through thread tuning and cluster separation. Automated deployment pipelines reducing release cycles and improving system stability for financial institutions.
Performance Testing & Quality Assurance
Developed comprehensive performance testing framework using JMeter and Selenium for enterprise applications. Monitored system health with Dynatrace, identifying bottlenecks and optimizing resource utilization during load tests for global lottery platforms.
Test Automation for Global Lottery Systems
Architected and implemented end-to-end test automation framework for Powerball and National Lottery UK using Selenium WebDriver with Java. Created comprehensive regression and functional test suites, significantly reducing manual testing effort and accelerating release cycles.
CI/CD Pipeline Optimization
Designed and implemented automated CI/CD pipelines using Azure DevOps, streamlining bug deployments, upgrade activities, and release management. Reduced deployment time and manual errors through PowerShell automation and ARM template standardization.
AI-Powered Website Development using Claude & GPT Models
AI-Powered Website Development using Claude & GPT Models. Built scalable frontend (React/Next.js) and backend (Node.js/Flask) architectures optimized for seamless AI model integration. Focused on performance, security, and usability, ensuring the websites remain production-ready and adaptable to evolving business needs.
Get In Touch
Whether you want to discuss AI-OPS, cloud infrastructure, or a potential collaboration — my inbox is open.
I'm currently open to senior engineering and consulting opportunities in the AI and SaaS operations space.
contact@ajitkumarsingh.dev